Frequently Asked Questions
Everything you need to know about shopping with SeoulSeoul.
Where do you ship from and how long does it take?
All orders are processed and shipped directly from our warehouse in Seoul, South Korea. Standard international shipping typically takes 7-14 business days, while express options arrive within 3-5 business days.
Are the products sold on SeoulSeoul authentic?
Yes, authenticity is our top priority. We source all our products directly from authorized distributors and brand manufacturers in South Korea to ensure you receive 100% genuine items.
What is your return policy?
We offer a 30-day return policy for most items. Products must be unopened, unused, and in their original packaging. Please note that certain items, such as opened cosmetics or intimate apparel, are excluded for hygiene reasons.
Will I have to pay customs duties or import taxes?
Customs policies vary by country. Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are collected by the carrier at the time of delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.